Delete screenshots
Delete screenshots using the normal controls on your device. Snap does not need a separate account dashboard for screenshots that remain under your device control.
Privacy choices
Snap! Screen Translator does not use a hosted account for normal app use, so most privacy controls are local device, in-app, or store subscription controls.
If you need help with any of these steps, contact snapappsupport@gmail.com.
Remove offline models
Open Snap settings and choose Manage Offline Models to remove downloaded language packs you no longer want stored on your device.
Clear local app data
Because normal use does not require a hosted account, uninstalling the app removes local preferences and operational state according to platform behavior.
Manage or cancel subscriptions
Subscriptions are managed through your Apple or Google account settings, not through a Snap web account.
Your ad-free welcome period
Snap 1.5.5 introduces 21 ad-free days for new users and existing users on first opening this update. No payment is required, no subscription starts, and there is no automatic charge. Settings shows the countdown when the welcome period provides your ad-free access. Restarting or updating the app does not restart the period. Afterwards, translation remains free with occasional ads where available; subscribing is optional. Existing subscriptions retain their store-managed terms.
Manage ad privacy
During the welcome period or an active subscription, Snap does not initialize advertising, request or show ads, or automatically request ad consent or tracking permission. Personalized Ads and Report an Ad remain hidden. On Android, Settings > Ad Privacy Choices remains available so you can review or withdraw previously available Google consent choices without enabling ads. Snap refreshes consent information only when you choose this control and shows the privacy-options form when Google requires it. If no form is required, Snap opens this page. On iPhone, the in-app ad controls remain hidden during ad-free access.
Once the welcome period ends, users without a subscription can open Settings > Personalized Ads; personalization is off by default. Use Ad Privacy Choices to review available consent options. On iPhone, enabling personalization may show Apple's tracking permission request. You can review permission in iOS Settings > Privacy & Security > Tracking at any time, including during ad-free access. Declining tracking does not stop translation. Non-personalized ads can still process information needed to deliver and measure ads. Advertising availability can differ between iPhone and Android releases.
Report an ad
When ad controls are available, use Settings > Report an Ad, or email snapappsupport@gmail.com at any time with what you saw and when it appeared.
Understand translation diagnostics
Screenshots and translation content are processed on your device. Google ML Kit separately sends Google diagnostic and usage information, such as per-installation identifiers, device and app details, performance, errors, and configured source and destination languages. This can occur during the welcome period or a paid subscription. Ad privacy settings and Apple tracking permission do not disable it, and Snap has no separate ML Kit diagnostics switch. See the Privacy Policy for details.
Support email records
If you email support, we may retain that correspondence as needed to respond, troubleshoot, and keep a support history related to your request.
Ask a privacy question
For questions about screenshots, translated text, local storage, purchases, or support records, email snapappsupport@gmail.com.
Request deletion of Snap! Screen Translator data
Email snapappsupport@gmail.com with the subject “Snap data deletion request”. Identify the support email address or correspondence you want deleted. Do not send passwords, payment details, or screenshots containing sensitive information.
We can delete support correspondence and attachments held by Celephais Laboratories Ltda after verifying the request. Records needed to meet legal obligations or resolve an outstanding issue may be retained for that purpose; we will explain any applicable exception and retention period in our response. There is no additional fixed retention period for support records approved for deletion.
Screenshot and translation content normally stay on your device. Delete saved images with your device’s controls, remove offline models in Snap, and remove local preferences by clearing app storage or uninstalling. Deleting app data does not cancel a subscription; manage subscriptions through Google Play or the App Store.
Store purchase records and Google SDK diagnostics are controlled by their respective providers. We cannot promise to erase provider-controlled records through a support email. Use your Apple or Google privacy controls for those records. Snap does not create a hosted Snap account.
No separate account deletion flow is required for normal use
The current Snap! Screen Translator build does not require creating a hosted Snap account. If the product later adds accounts or server-side user profiles, this page and the Privacy Policy will be updated with the account deletion process before release.